![]() Right-click on mouse entry and choose "uninstall". Click on Start and type ‘Device Manager’.Ĥ. During restart, your mouse driver will automatically be reinstalled.ġ. Uninstall it and then restart your computer. Go to the Device Manager and select your mouse. Uninstall and reinstall the drivers for your mouse: However, if the external mouse doesn't work either, it could be a software/driver issue). (If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, If the issue persists, attempt the below steps:Īttempt using an alternate/external mouse. Start → Control Panel → Mouse → Buttons tab.Ĭheck the box labeled "Use MS Office compatible scroll only."Īlso, check the box below labeled "Scroll in active window only." If the issue still persists, I would suggest here is to try these steps here:Ĭheck the Mouse options under control panel: Refer this link to know how to use HP support assistant. It should automatically download and install the latest updates and drivers for your PC. You could also, download and install HP support assistant on your PC. If the issue doesn't seem to occur in the Bios, I would suggest here is to update the Bios, Chipset drivers on your PC from our HP support website, using this link. This would confirm if it's either a hardware failure or an issue with the graphics card drivers so we may reinstall and update the drivers to fix the issue as mentioned above. I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) Turn on your notebook, as it is starting press the F10 button repeatedly Make sure you have connected the power cableģ. Let's start off by checking If the mouse pointer keeps jumping to the top corner in the Bios:īoot the computer into the Bios screen and check if the mouse pointer jumps to the top corner of the screen.Ģ. Reconnect the power cord and turn on the power. The power light indicator on or near the power button might turn on briefly but then go out. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. With the power off, disconnect the power cord from the back of the computer. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. ![]() If Windows is open, click Start and then Shutdown. Use the following steps to perform a hard reset on a computer: Decreasing stored power is sometimes referred to as a "Hard Reset". ![]() Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. In the meantime, let's try these steps here: Have you checked if the issue persists even in the Bios screen? To provide you with an accurate solution, I'll need a few more details:ĭid it happen after a recent software update? Don't worry as I have a few suggestions which should help you resolve this issue. Hi for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the mouse pointer keeps jumping to the right corner.
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